Refund policy

All returns must be initiated within 3 days of delivery.  Contact us directly at designoutings@gmail.com, within 3 days of your items being delivered.  Return request will be denied, if received more that 3 days after delivery.

All return must be mailed back to us within 10 days of delivery

Customers are responsible for return postage.

Sellers shipping cost will be deducted from all refund amounts.

Items sent back to us without first requesting a return will not be accepted.

We do not accept returns or exchanges for the following:

• Custom orders
• Discounted / Sale items
• Damaged / Used items
• Bulk or Negotiated orders (5 or more pillow covers)
• International Orders

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at designoutings@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.